Detroit Zoological Society | 13 Just as we value and celebrate biodiversity, the DZS celebrates the diversity of our human community. We are committed to ensuring that our programs and facilities are fully accessible to our diverse communities and audiences and that our staff and volunteers reflect the multicultural fabric that is the strength of southeast Michigan. Though we have always held these values, in 2022, we embarked on new partnerships and launched new programs to further our diversity, equity, inclusion and accessibility (DEIA) goals. DZS Joins Sunflower Hidden Disabilities Program In November 2022, the DZS became the first zoo in Michigan to join the Sunflower Hidden Disabilities Program, amplifying its support for individuals living with hidden disabilities. Guests may now discretely indicate any needed support or assistance during their experience at the Zoo or Belle Isle Nature Center. DZS staff will in turn, and upon request, provide a Sunflower pin, lanyard or bracelet to guests to reaffirm that assistance is available whenever they need it. Sunflower Program officials estimate 80 percent of all disabilities are hidden – making the Sunflower an important, recognizable symbol to destigmatize hidden disabilities and offer support when needed. “The majority of the time, when we think about disability, we think about things we can see. But when hidden disabilities make up the majority, we don’t necessarily know when someone needs additional assistance, patience or understanding,” says Dr. De’Andrea Matthews, DZS vice president of diversity and community engagement. “With programs like the Sunflower Hidden Disabilities Program, we can enhance what we offer to the communities we serve.” KultureCity Keeps DZS Sensory Inclusive In 2019, the DZS became certified sensory inclusive through KultureCity. KultureCity’s certification process entailed staff and volunteers at both the Zoo and Belle Isle Nature Center being trained on how to recognize guests with sensory needs and how to handle a sensoryoverload situation. In 2022, we continued to build on our sensory inclusivity, with KultureCity bags equipped with noise-canceling headphones, fidget tools and verbal cue cards. Weighted lap pads and strobe glasses are also available upon request. KultureCity bags are available at Customer Care and the Park Safety office, and the Zoo also has a dedicated sensory room available for those who may need a quieter and more secure space. “The DZS is always seeking to be inclusive and continue to improve how we give our guests with disabilities the best possible experience,” Matthews says.
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